Welcome to survey24!
This Privacy Policy applies to all our users who visit our site and access the content/information shared. This policy is not applicable to any kind of information collected offline or through other than this site.
In accordance with survey24’s Terms and Conditions, you acknowledge and understand that your use of our Website, Services and participation in any Survey (as defined survey24’s Terms and Conditions) administered by our Third Party Providers (as defined under Section 2.1 of survey24’s Terms and Conditions) and hosted on our Website is completely voluntary. As such, the Personal Information you provide to survey24 when accessing our Website will be collected, stored, processed, used and disclosed with your consent and in accordance with the terms of this Privacy Policy. If there are any terms in this Privacy Policy which you do not agree with, please discontinue using our Website and Services immediately. As such, the Personal Information (Only Email) you provide to survey24 when accessing our Website will not used and shared to other person.
You acknowledge that any Personal Information which is collected by our Third Party Providers from your participation in any Survey, will not be subject to the terms of this Privacy Policy.
survey24 may update and modify this Privacy Policy from time to time to keep abreast of current privacy and data protection laws. We, therefore, strongly recommend that you visit this page regularly.
Here are definitions under this Privacy Policy.
“Device” means any computer, mobile phone or other device that you use to access Our Website and Services.
“Personal Information” means email and password about an individual from which can be used to identify that person, such as your email and password.
At survey24, we may collect and store Personal Information as follows:
Identity data includes Personal Information that could identify you, such as your full name and email address when you sign up for a User Account on the Website;
Contact data which includes data such as zip/postal code and email address, and any other data you provide us when registered for a User Account on the Website;
Profile data includes your username and password, your interests, preferences, and feedback;
survey24 uses a direct interactions method to collect Personal Information from and about you.
You may provide us with your identity and contact data by completing our registration process and by corresponding with us via email. This includes Personal Information you provide when you:
Create a User Account on our Website;
Use the Services;
Provide us with feedback or contact us.
Sensitive information is a subcategory of Personal Information that includes (without limitation) information about your racial or ethnic origin, political views, religious beliefs, sexual orientation, and biometric data. Our website namely survey24 does not engage in the processing of your genetic data or biometric data for the purposes of uniquely identifying you as a natural person, or process data concerning your health or sex life or sexual orientation.
At survey24, we collect and store your personal information (email and password) for various purposes, such as:
Customizing, personalizing, and improving your experience on the Website
Resolving any disputes that may arise
Contacting you to update your Personal Information
Monitoring abuse, fix bugs and troubleshoot any technical issues you may experience
Any other purposes for which you have authorized
survey24 will always ensure that we have obtained your consent to process your Personal Information. However, in limited cases, survey24 may use a statutory condition to process your Personal Information.
To the extent that the California Consumer Privacy Act (“CCPA”) is applicable to either survey24 or you: both parties agree to comply with all of its obligations under the CCPA; and in relation to any communication of ‘Personal Information’ as defined by the CCPA, the parties agree that no monetary or other valuable consideration is being provided for such Personal Information and therefore neither party is ‘selling’ (as defined by the CCPA) Personal Information to the other party.
The principal rights you have under the CCPA include but are not limited to:
Right to know. You have the right to request that we provide you with details of the Personal Information (pertaining to you specifically) that we collect, use, disclose and sell. To submit a request, please submit an email request to info@survey24.online and include ‘CCPA Right to Know’ in the subject line. In your email, please specify the details you would like to know, and the Personal Information you would like to access. You will be asked to provide sufficient information to verify your identity. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the Personal Information at issue. We will respond to your request in accordance with the CCPA. In the event we deny your request, we will provide you with an explanation.
Right to delete. You may request the deletion of Personal Information that we collect or hold about you. To submit a request to delete Personal Information, email your request to info@survey24.online and include ‘CCPA Request to Delete’ in the subject line. Please make sure you specify in your request what Personal Information you would like us to have deleted.
Right to non-discrimination. You have the right not to be denied access to the Landing Page just because you exercised your rights under the CCPA. However, should such Personal Information be necessary for us to provide you with access to the Landing Page or other services, we may not be able to complete the provision of the services/transaction.
Right to opt out. You may request us to stop collecting your Personal Information (‘opt-out’ by sending us an email to info@survey24.online. However, please note that we must wait at least twelve (12) months before asking you to opt back into the collection of your Personal Information unless you provide us with prior authorization.
Both parties agree to notify the other immediately if they receive any complaint, notice, or communication that directly or indirectly relates to either party’s compliance with the CCPA. Specifically, survey24 shall notify you within ten (10) business days if we receive a verifiable consumer request under the CCPA.
“DO NOT TRACK” POLICY AS REQUIRED BY CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA):
Do-Not-Track (DNT) is a web browser setting that, when turned on, allows you to not have your actions monitored online and stops all tracking activities. The DNT feature was first introduced in 2010 by the US Federal Trade Commission. By the end of 2011, it was adopted by most web browsers.
survey24 does not track its users over time and access third-party websites to provide targeted advertising, and therefore survey24 does not respond to DNT signals. Third parties cannot collect any other personally identifiable information from survey24’s Website unless you provide it to them directly.
YOUR RIGHTS UNDER THE AUSTRALIAN PRIVACY ACT 1988:
survey24 has adopted the Australian Privacy Principles as incorporated in the Privacy Act 1988 (“Australian Privacy Act”). As such, the Australian Privacy Act will govern the manner in which we collect, use, disclose, store, secure and dispose of your Personal Information.
If you believe that your privacy rights have been breached under the Australian Privacy Act, you may make a complaint to the Office of the Australian Information Commissioner (“OAIC”).
TRANSFERS OF PERSONAL INFORMATION OUTSIDE OF AUSTRALIA:
You expressly agree to survey24 disclosing Personal Information to recipients/third parties located outside of Australia for the following purposes:
To survey24’s related body corporates, partnerships and joint venture entities; and
To our data hosting and Cloud-based information technology (IT) service providers.
survey24 shall endeavour to take reasonable steps to ensure that the third party service providers/entities based outside of Australia, do not breach the privacy obligations relating to your Personal Information. As such, survey24 will take appropriate steps to ensure that: (i) survey24 will comply with our obligations as provided under the Australian Privacy Act or any other applicable data protection legislation, in respect of the transfer of your Personal Information while such Personal Information remains in survey24’s possession or under our control; and (ii) the recipient/third party of the Personal Information outside of Australia is bound by legally enforceable obligations to provide a standard of protection that is at least comparable to that provided under the Australian Privacy Act or any other applicable data protection legislation.
The General Data Protection Law (“LGPD” – in Portuguese) in Brazil regulates the use and processing of all Personal Information belonging to Brazilian residents. Under Article 18 of the LGPD you have the right to:
Confirm about the processing of your Personal Information;
Access to your Personal Information on request;
Request the correction of you Personal Information that is inaccurate, incomplete, or out-of-date;
Request the anonymization, erasure, or blocking or your Personal Information if it is unnecessary, excessive, or has been processed in violation of the law;
Request the deletion of your Personal Information;
Request the transfer of your Personal Information to another organization;
Be kept informed about the third parties your Personal Information is shared with;
Refuse consent and be informed of the consequences; and
Revoke or withdraw consent to the processing of your Personal Information.
As such, survey24:
survey24 will not collect, use or store any information or data about you without first obtaining your express authorization in accordance with the LGPD.
Any use by survey24 of your Personal Information will comply with the LGPD.
survey24 will obtain your express authorization to collect, use or share your Personal Information with third parties on your behalf.
survey24 will obtain your consent when using cookies, so as to avail you of the option to opt-out or remove the cookies to the extent required by the LGPD.
survey24 will take additional measures, where necessary, to comply with any provisions of the LGPD, which limits the transmission of unsolicited commercial emails.
You expressly agree that survey24 may transfer your Personal Information to servers located outside your country. As such, survey24 will take appropriate steps to ensure that: (i) we will comply with our obligations as provided under the GDPR, CCPA or any other applicable data protection legislation, in respect of the transfer of your Personal Information while such Personal Information remains in survey24’s possession or under our control; and (ii) the recipient/third party of the Personal Information is bound by legally enforceable obligations to provide a standard of protection that is at least comparable to that provided under the GDPR, CCPA or any other applicable data protection legislation.
survey24 will take all reasonable steps to keep your Personal Information protected. We have put in place appropriate administrative, technical and physical security measures that include:
Physical security – survey24’s information systems and technical infrastructure are hosted within world-class, SOC 2 accredited data centers. Physical security controls at these data centers include 24×7 monitoring, cameras, visitor logs, entry limitations, and all that you would expect at a high-security data processing facility.
Access control – Access to survey24’s technology resources is only permitted through secure connectivity (e.g., VPN, SSH, HTTPS). Our production password policy requires complexity, expiration, and lockout and disallows reuse. survey24 grants access on a need-to-know basis on the basis of least privilege rules, reviews permissions quarterly, and revokes access immediately after employee termination.
Development – Our development team employs secure coding techniques and best practices. Developers are formally trained in secure web application development practices upon hire and annually. Development, testing, and production environments are separated. All changes are peer reviewed and logged for performance, audit, and forensic purposes prior to deployment into the production environment.
Logging and monitoring – Application and infrastructure systems log information to a centrally managed log repository for troubleshooting, security reviews, and analysis by authorized survey24 personnel. Logs are preserved in accordance with regulatory requirements. We will provide customers with reasonable assistance and access to logs in the event of a security incident impacting their account.
You acknowledge that no data transmission over the Internet or wireless network can be guaranteed. Therefore, while survey24 strives to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet that are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and another registered user on the Website and/or the Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite survey24’s best efforts.
survey24 will only store/retain your Personal Information like Email and Password no longer than it is necessary to fulfil the purposes for which we collected your Personal Information, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements; and providing that your User account remains active (i.e. in the event of inactivity your User Account will be deleted in accordance with of survey24’s Terms and Conditions).
We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When your Personal Information is no longer needed for the purpose for which such Personal Information was collected, we will take reasonable steps to destroy, delete or permanently de-identify your Personal Information.
survey24 may collect or receive information that third-party service providers may provide about you when using the Website. survey24 may also obtain information from such third-party service providers and combine that with information survey24 collects through your use of the Website. The following information is collected and/or obtained from third parties:
Google Analytics – We use this analytical tool to help us analyze (a) how users use the Website, by noting when you use the Website, and (b) usage data. The information collected will be disclosed to or collected directly by the applicable analytical tool survey24 is using. Such information is collected as a means to provide, improve, and develop the Website, so as to create a safer and trusted environment when you use the Website. The data collected from Google Analytics is aggregated and anonymous, and does not therefore include identifiable information
You can stop all collection of Personal Information by survey24 by not accessing the Website, or by requesting to opt-out via email at info@survey24.online.
survey24 reserves the right to update and change this Privacy Policy from time to time in survey24’s sole discretion. The changed Privacy Policy will have an updated ‘revised’ date that will be visible on top of this page. The updated version will be effective as soon as it is published on survey24’s Website.
You shall be solely responsible for checking this Privacy Policy periodically, to stay abreast of any changes to the Privacy Policy. If there are any terms and conditions you do not agree with, please discontinue using the Website and Services immediately.
By continuing to use the Website and Services, following the posting of any changes to this Privacy Policy, you agree that you will be subject to the newly modified terms and conditions provided in survey24’s Privacy Policy.
If you have any questions about this Privacy Policy or about the use and collection of Personal Information, contact us via email at info.survey24.online. We will get back to you as quickly as possible!